OP Cloud FAQ

OP runs as a Windows service when installed on Windows and can be stopped or paused using the Services control panel:
• Navigate to Services within your Control Panel -> Administrative Tools.
• Find the service named OP and right-click on it.
• Select the operation you want to perform (e.g., Stop/Start/Restart).

OP is designed to manage print jobs from workstations that are spooled to a Windows server or workstation. These printers are shared and connected via a USB or LPT cable to the print server or workstation. You can also effectively monitor a printer’s usage on a network. It may be that you have networked printers directly connected via an Ethernet cable. OP can only monitor a networked printer’s usage. OP scans the network using the SNMP protocol for the networked printers and checks a print counter. SNMP does not save information about printing (user, color, page size, etc.).

To add a user, open the Users page then click the "Add" button:

Click the Create Button.
Enter the name or select a name from a list.
Click OK.

1. Open Services (Control Panel -> Administrative Tools -> Services) and highlight OP Services, if it exists. Click on properties and choose disable from the start type.
2. Reboot your computer.
3. In Windows Explorer, remove the OP Cloud Folder - C:\Program Files\Fitosoft\OPCloud, if it exists.
4. Click Start, and then click Run. In the Open box, type regedit, then click OK. In Registry Editor, remove the HKEY_LOCAL_MACHINE\SOFTWARE\Fitosoft\OPCloud subkey, if it exists.

Your printer driver reports color prints but prints b/w pages. It seems that this is a feature of the printer driver. You can adjust your cost of printing by specifying one price for color and b/w printing.

You need to set up Simple Network Management Protocol (SNMP) for network printers. OP scans the network printers using the SNMP protocol.